Privacy Policy

1. Introduction

Bellavine ("we", "our", "us") is a property rental advisory firm located at 113 Jalan Conlay, 50450 Kuala Lumpur, Malaysia. We are committed to handling personal data with care and in compliance with Malaysia's Personal Data Protection Act 2010 (PDPA 2010). This policy explains what information we collect, how we use it, and what rights you have in relation to it.

If you have any questions about this policy, contact us at [email protected].

2. Data We Collect

Depending on how you engage with us, we may collect the following personal data:

• Contact information: Name, email address, phone number
• Property-related information: Preferred locations, budget range, tenancy status
• Communication records: Correspondence through our contact form, email, or phone
• Website usage data: Pages visited, time on site, device and browser type (collected via cookies when consent is given)
• Identification documentation: Where required for tenancy applications, with your explicit consent

We collect data through our website contact form, email correspondence, phone calls, and in-person meetings at our office.

3. How We Use Your Data

We use personal data for the following purposes:

• Responding to your enquiries and delivering our advisory services
• Maintaining records of your property requirements and our engagement
• Communicating relevant property-related information during an active engagement
• Sending service updates where you have consented to receive them
• Improving the quality and relevance of our services through internal analysis
• Meeting legal and regulatory obligations

The legal basis for processing is: performance of a contract (when delivering advisory services), consent (for marketing communications), and legitimate interests (for internal quality review).

We retain personal data for a maximum of five years from the date of last engagement, after which it is securely deleted unless a longer retention period is required by law.

4. Data Sharing

Bellavine does not sell, rent, or trade personal data to third parties. We may share limited data with:

• Property owners or their representatives: Only with your explicit knowledge and consent during an active tenancy or renegotiation process
• Professional service providers: Banking contacts, legal advisors, or registration authorities — only where you have engaged us to facilitate these introductions
• Website hosting and analytics providers: Under data processing agreements, where analytics cookies are accepted
• Regulatory authorities: Where required by Malaysian law or a valid legal request

5. Data Protection Measures

We protect your personal data through the following measures:

• Encrypted storage of digital records using industry-standard protocols
• Access controls limiting data access to authorised staff only
• Secure email communication for sensitive correspondence
• Regular review of data handling procedures
• Prompt notification in the event of a data breach, in accordance with PDPA obligations

6. Cookies

Our website uses cookies to function correctly and to understand how it is used. Essential cookies are necessary for the site to operate. Optional analytics, marketing, and preference cookies are only placed with your consent. You can manage cookie preferences at any time by visiting our Cookie Policy page.

7. Your Rights Under PDPA 2010

Under Malaysia's Personal Data Protection Act 2010, you have the following rights:

• Right of access: Request a copy of the personal data we hold about you
• Right to correction: Request that inaccurate or outdated data be corrected
• Right to withdraw consent: Withdraw consent for processing based on consent, without affecting the lawfulness of prior processing
• Right to limit processing: Request that we restrict how we use your data in certain circumstances
• Right to inquire: Ask how your personal data is being processed and for what purpose

To exercise any of these rights, contact us in writing at [email protected]. We will respond within 21 days. If you believe your rights have not been upheld, you may lodge a complaint with Malaysia's Department of Personal Data Protection.

8. Third-Party Links

Our website may contain links to external resources. We are not responsible for the privacy practices of third-party websites and recommend reviewing their policies before providing any personal information.

9. Children's Privacy

Our services are directed at adults aged 18 and above. We do not knowingly collect personal data from individuals under the age of 18. If we become aware that data from a minor has been submitted, it will be deleted promptly.

10. Changes to This Policy

We may update this policy from time to time. Significant changes will be communicated by email where we hold a valid address, and the updated policy will be published on this page with a revised effective date. Continued use of our services after a change takes effect constitutes acceptance of the revised policy.

11. Contact

For data-related matters: